Refund policy
At RIVARNE, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help.
Returns
You have 60 days from the date of delivery to return any item for a full refund or exchange.
To be eligible for a return, items must be:
- Unworn and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at help@rivarne.com with your order number and reason for return. We will provide you with return instructions within 24 hours.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5 business days to your original payment method.
Please note that depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Non-Returnable Items
The following items cannot be returned:
- Items that have been worn, damaged or altered after delivery
- Items returned after the 60-day window
Exchanges
If you would like to exchange an item for a different size or colour, please contact us at help@rivarne.com. We will process the exchange at no additional cost within the 60-day window.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately at help@rivarne.com with photos of the issue. We will arrange a replacement or full refund at no cost to you, in accordance with our Lifetime Guarantee.
Lifetime Guarantee
Every RIVARNE piece is covered by a Lifetime Guarantee. If your piece tarnishes, breaks, or the clasp fails under normal wear at any time, we will send you a real replacement — not store credit. Simply contact us at help@rivarne.com with your order number and a brief description of the issue.
The guarantee does not cover:
- Physical damage caused by misuse or accidents
- Loss or theft
- Modifications made to the product
UK Consumer Rights
If you are based in the United Kingdom, you are also protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which give you the right to cancel your order within 14 days of receiving it without giving any reason. The 60-day return window we offer exceeds this statutory minimum.
EU Consumer Rights
If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order under the EU Consumer Rights Directive. Our 60-day policy exceeds this requirement.